David Bedno
david@seuss.org

Objective: A sales or technical position involving direct customer interaction.

Skills Summary:
14 years of extensive experience with Unix support and administration. Able to communicate technical knowledge to users at all levels of experience.

1st/2nd tier technical support Unix system administration Procedure documentation

Training development/delivery Heavy cold calling Recent sales experience

Experience:

Promotional Photographers, Headquarters in Pico Rivera, CA

Promotion Coordinator	2/2004 - present
	1/2002 - 9/2002

• Commission selling to over 400 potential customers per day.
• Responsible for on-site coordination, setup and appearance of promotion.
• Trained new co-workers in company sales techniques and policies.

All Covered, Redwood City, CA

Inside Sales

9/2002 - 4/2003

• Developed business relationships with executive officers via cold-calling.
• Responsible for over 300 customer touches per day.
• Managed and maintained sales pipeline.
• Prospected cold and warm contacts.

• Provided voice and online technical assistance for internal customers, achieving excellent customer feedback.
  
• Delivered introductory Unix classes.
• Documented procedures and developed training materials for team members and customers.

Sidewinder Optimization Solutions (formerly Mobile Information Systems), Sunnyvale, CA

Senior Technical Support Analyst

1995 - 1997

• Provided voice and fax support for a courier tracking and billing system, running on SCO Unix and Xenix.
• Provided voice and dial-in system administration for SCO Unix and Xenix operating systems.
• Documented procedures for other technical support analysts.

Education: University of California, Santa Cruz. Major in Mathematics.

Operating Systems: Sun OS, Solaris, HP/UX, SCO Unix, Linux, Windows, A/UX 3.0, Macintosh System 7, DOS.